A while back I was sent away for 8 weeks to recover a failing call centre. The centre itself had been set up with state of the art equipment and had not only an experienced manager but a sales trainer too. When I arrived I was introduced to the team that I would be helping

When the race to make HD videos was started, there were two competing systems to choose from. BlueRay and HD DVD. Now society would have us think that the better product would win, some sort of natural selection but this wasn’t exactly the case. The real winner was the one that could get the most

A lead is worthless if it’s just a name and number because in order to sell to a lead you need to be able to communicate to it. Having five leads you can’t communicate with is not as valuable as having one that you can. Great leads then aren’t just details, they are conversations; but

Up and down the country, in magazines, on the TV and through the speeches that government ministers or self-help experts give us, we’re told that anyone can be an entrepreneur. Any idea with a little bit of hard work can succeed. Wrong. Most ideas will fail, but well done for trying anyway; at least you

For many the title of this chapter is in itself a huge problem, it creates a large divide in opinion. Can an advanced economy survive without a manufacturing base? The demise of manufacturing isn’t something experienced just in the UK, the USA, a manufacturing giant has suffered a somewhat similar experience. In 2015 not a

After a few years of working for myself, I felt like I needed to give something back. That doesn’t mean that I was widely, or even remotely successful, but I just felt that I needed to be there for other people that were trying to start out on their own. Running your own business is